We receive a lot of questions. Here are a few:
Q: My lighter doesn't work anymore. Can I get a replacement?
A: We will honor the manufacturer's warranty within three-months of purchase as long as the lighter does not show significant wear and use. You will need to either return the lighter to us by mail or email us 2-3 photos as proof of the defect or malfunction. The lighter must be in original condition with no evidence of wear or damage, otherwise we can't tell if it was a pre-existing defect or whether you personally damaged the lighter. We understand that every electronic product may have its defective units, so we will make a concerted effort to replace yours if it is truly defective. To replace your defective lighter, contact us using the Contact Form.
Q: Will the Plasma Lighter "shock" or "taze" me?
A: Touching the electric arcs will feel like a sharp bite or the shock you get from static electricity, but about 10 times stronger. It will definitely wake you up! We do not recommend touching the arcs. However, if you do, there is no permanent damage other than a few small red marks on your skin.
Q: Can I bring the Rolls Plasma Lighter on to an airplane?
A: While some airlines will allow you to store devices with lithium-ion batteries in your carry-on, there are some airlines that will confiscate your lighter. To be safe, we recommend just leaving your lighter at home.
Q: How are the lighters shipped to me if I purchase from your website?
A: Our lighters are shipped across Canada and the US using Canada Post. You will receive a small bubble-wrapped package in your regular mail within 3-5 business days. Online orders of 2 or more lighters may arrive separately within 1-2 days of each other. This helps keeps our shipping costs low.
Q: Can the electric arc ignite the same materials that a regular flame lighter can?
A: Typically yes, but keep in mind, the design of the Plasma Lighter head limits it to what you can and can't ignite because of the small contact area. But yes, the lighter can ignite paper, candle wicks, cigarettes and more. We do NOT recommend using the Rolls Plasma Lighter for situations that require a prolonged heat source; our lighters are not designed to sustain ignition for longer than 5 seconds at a time. Regularly holding down the button longer than 5 seconds will diminish the capacity of the battery over time.
If you still have questions about the lighters, including questions about operation and maintenance, contact us.